Refund policy

30-day satisfaction guarantee

We want you to feel confident trying MuseStrips. If you are not satisfied, contact musestrips@gmail.com within 30 calendar days after delivery. Opened products are eligible; you do not need to use the product for 30 days before contacting us.

How to request a refund

Email musestrips@gmail.com with your order number and the email address used at checkout. Tell us which products you would like refunded so we can help.

What we refund

Eligible refunds cover the amount you actually paid for the product, after discounts, plus applicable product tax. Original shipping charges are not refunded for a satisfaction request. If your order arrived damaged, defective, or with the wrong product, we will also refund applicable original shipping charges or arrange a replacement with you.

For a full bundle, the refund is the discounted bundle price paid. Partial bundle refunds are calculated proportionally using the discounted price paid. We do not charge a restocking fee.

Subscriptions

The guarantee applies to one-time purchases and each subscription delivery. Each delivery has its own 30-day request window. A refund request does not automatically cancel future subscription orders. Manage your subscription through your customer account or email us for cancellation assistance and confirmation.

Returns and order problems

No physical return is required for a satisfaction refund. Do not send products to Supliful or to our business address unless we have provided specific return instructions.

Please contact us promptly about a missing, damaged, defective, or incorrect order. Photos of the product and packaging help us investigate where practical, but contact us even if you cannot provide them.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change its shipping address. We will help if processing can still be stopped, but changes are not guaranteed after processing begins.

Refund timing

Approved refunds are issued to your original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the credit. MuseStrips covers eligible customer refunds independently of our supplier reimbursement terms.

This policy does not limit any rights you have under applicable law. For questions, email musestrips@gmail.com.